General terms of sale and rental
1. Booking
Every request goes through the following steps: booking request → availability check → approval by the owners → quote sent → contract sent → signature → payment of the first instalment → final confirmation. A request is not an instant booking.
2. Payment
Each instalment is paid by card from your booking tracking page, or by bank transfer. Card payments are handled by Stripe: no card details are entered or stored on this site. Bank details for a transfer are provided once your request has been approved.
- Booking more than 6 months before arrival : 30 % on booking, 40 % 3 months before arrival, 30 % 7 days before arrival.
- Booking between 3 and 6 months before arrival, inclusive : 50 % on booking, 30 % 2 months before arrival, 20 % 7 days before arrival.
- Booking less than 3 months before arrival : 100 % on booking.
3. Cancellation terms
The sums paid on booking constitute a deposit in the nature of “arrhes”, amounting to 30% of the price of the stay excluding tourist tax. The regime of “arrhes” is set out in article 1590 of the French Civil Code, and it works both ways.
If you withdraw, you forfeit the arrhes. Everything you have paid beyond that is refunded to you, and nothing further is claimed from you.
If we withdraw, for a reason other than a breach on your part, we return twice the arrhes to you, in addition to refunding your other payments.
You therefore keep, as we do, the freedom to withdraw from the contract, and the consequence is the same on both sides.
The tourist tax is refunded to you in every case: it is owed to the municipality for a night actually spent, and a cancelled stay generates none. The security deposit, paid separately, is likewise returned to you.
4. No right of withdrawal
You do not have the fourteen-day right of withdrawal provided for distance purchases. Article L.221-28 12° of the French Consumer Code excludes accommodation services supplied on a specified date, which is the case for a holiday rental booked for specific dates.
Once your contract is signed, your booking therefore binds you under the terms of article 3 above.
5. Failure to pay an instalment
If an instalment remains unpaid, we notify you and you have seven days to settle it. After that period without payment, we may cancel the booking and put the dates back on the market. Sums already paid are then retained, under the terms of article 3.
6. Occupancy
The number of guests stated at booking may not be exceeded without our written agreement. Capacity is 6 people for the Triplex T4 and 4 people for the Duplex T2, children included. Subletting and assignment of the contract are prohibited. Pets are not accepted, except by prior written agreement.
7. Insurance
You must be covered for rental risks during your stay. Home insurance policies often provide this as holiday cover: check with your insurer. Failing that, MediaVacances.com offers this type of cover. You upload your certificate from your tracking page; it is deleted 12 months after your departure.
8. Cleaning, linen and security deposit
End-of-stay cleaning is compulsory and included in the quote. Household linen is an option charged at €15.00 per guest. Mid-stay cleaning is offered as an option for any stay of 14 nights or more.
A security deposit is requested through the Tyllt.com app, separately from the price of the stay: €600.00 for the Triplex T4, €400.00 for the Duplex T2. It is not charged and is returned to you within fifteen days of your departure, less any damage recorded, on supporting evidence.
9. Tourist tax
Our apartments are unclassified tourist accommodation: the tourist tax is calculated “on actuals”, according to the scale set by the municipality of Le Barcarès. It amounts to 5 % of the nightly price divided by the total number of occupants, payable by each adult — minors are exempt — up to €2.30 per adult per night.
Two additional taxes are added, calculated on that amount: the departmental share for the Pyrénées-Orientales (+10 %) and the regional additional tax (+34 %, in force since 1 January 2024).
This tax is collected on behalf of the municipality and is refunded to you in full if your stay is cancelled. Its exact amount appears on your quote and on your contract.
10. Complaints, mediation and disputes
Please first send us your complaint in writing, to ecrin.du.lac@hotmail.com, quoting your booking reference. We undertake to reply within fifteen days.
Failing a solution, you may refer the matter free of charge to our consumer mediator within one year of your written complaint, in accordance with article L.612-1 of the French Consumer Code:
CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice — 49 rue de Ponthieu, 75008 Paris — +33 1 89 47 00 14 — www.cm2c.net
You apply directly on that site, without going through us, and it costs you nothing.
This contract is governed by French law. In the event of a dispute brought before the courts, you retain the choice of bringing it before the court of your place of residence.
Contact : ecrin.du.lac@hotmail.com